AUROVIALUX Refund Policy

Last updated: November 2025

At AUROVIALUX, we want you to love your purchase. If you are not completely satisfied, we’re here to help. Please review our refund and return terms below.

• Items may be returned within 30 days of delivery for a refund or exchange.
   
• Returned items must be unused, in their original packaging, and in the same condition that you received them.
   
• Proof of purchase (such as order confirmation or receipt) is required.
   

Certain products—such as personal care items, customized goods, or clearance items—are non-returnable for hygiene or final-sale reasons.
 

To start a return, please contact our customer care team:
📧 info@sunriseaurovialux.com

Include:

• Your order number
   
• The product(s) you wish to return
   
• Reason for return
   

Our team will reply with detailed return instructions and the return shipping address.

• Once we receive and inspect your return, we will email you to confirm approval or rejection.
   
• Approved refunds will be processed within 5–10 business days to your original payment method.
   
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
   

If you received a defective or damaged item, we will gladly exchange it for the same product.
Please email photos of the issue to info@sunriseaurovialux.com within 7 days of receipt.

If you haven’t received your refund after 10 business days:

1. Check your bank or credit card account again.
    
2. Contact your credit card company or payment provider—it may take additional time before your refund is officially posted.
    
3. If you’ve done all of this and still haven’t received your refund, please email us at info@sunriseaurovialux.com.
    

For any questions about our Refund Policy, please reach us at:
📧 info@sunriseaurovialux.com
🌐 www.sunriseaurovialux.com